Last updated: 31 October 2026
This policy explains how cancellations, refund requests, and session rescheduling are handled for the Colin Dorman Command the Room Executive Presence Programme.
All programme fees are final once payment has been made and your enrolment is confirmed. Refunds are not issued automatically for change of mind, missed sessions, early discontinuation, or failure to complete the programme — except as set out in Section 2 (15-Session Progress Guarantee), Section 3 (Exceptional Circumstances), or Section 5 (Cooling Off Period) below.
If you complete all 15 coaching sessions in full — attending your scheduled sessions and completing the practice and reflection work agreed with your coach — and you do not experience meaningful improvement in your executive presence and leadership communication, you may request a full refund of your programme fee.
What "meaningful improvement" means: progress is assessed against the specific goals agreed between coach and client at the start of Session 1 and documented in your personal programme plan. This provides an objective baseline against which your development is measured.
To request a refund under this guarantee, email englishforsuccess1964@gmail.com within 14 days of completing your 15th session, with your name, enrolment details, and a brief description of why you feel meaningful improvement has not been achieved. I will review your attendance and completed work against the agreed programme plan and respond within a reasonable timeframe.
This guarantee is available once per client and applies to your first 15 sessions only. It does not apply if sessions were missed without reasonable notice, agreed practice work was not completed, or the 14-day request window has passed.
I understand that unexpected situations arise. Refund requests made under exceptional circumstances — for example, a serious personal emergency or significant change in circumstances — will be considered individually and entirely at my discretion. Approval in one case does not create an entitlement in any other case.
To request a review, email englishforsuccess1964@gmail.com with your name, enrolment details, and the reason for your request. I will respond within a reasonable timeframe.
Individual coaching sessions can be rescheduled with reasonable advance notice — please aim for at least 48 hours where possible. Repeated late cancellations or no-shows may be treated as completed sessions at my discretion.
Under the Consumer Contracts Regulations 2013, you have the right to cancel your enrolment within 14 days of purchase without giving any reason (the "cooling off period"). To exercise this right, notify me by email at englishforsuccess1964@gmail.com within 14 days of your payment being confirmed.
Waiver of cooling off right: If you request that coaching sessions begin within the 14-day cooling off period — for example, by scheduling and attending your first session before the 14 days have elapsed — you expressly acknowledge that you are requesting the service to begin immediately and that your right to cancel under the cooling off period is thereby waived. By proceeding to book your first session within 14 days of purchase, you confirm your agreement to this.
If you cancel within the cooling off period before any session has taken place, a full refund will be issued within 14 days.
If you wish to cancel before your first coaching session has taken place, please contact me as soon as possible at englishforsuccess1964@gmail.com. Refunds in this situation are considered on a case-by-case basis rather than issued automatically.
If you have chosen to pay in two instalments, both payments remain due regardless of whether you continue to attend sessions, unless a refund has been approved under Section 2 or Section 3 above. By agreeing to an instalment plan, you are committing to the full programme fee.
For any questions about this policy, please contact me directly at englishforsuccess1964@gmail.com. I aim to respond to all enquiries within 2 working days.