Last updated: 1 September 2026
This policy explains how cancellations, refund requests, and session rescheduling are handled for the Colin Dorman Leadership Communication Coaching programme.
All programme fees are final once payment has been made and your enrolment is confirmed. Refunds are not issued automatically for change of mind, missed sessions, early discontinuation, or failure to complete the programme — except as set out in Section 2 (12-Week Progress Guarantee) or Section 3 (Exceptional Circumstances) below.
If you complete your first 12 weeks of coaching in full — attending your scheduled sessions and completing the practice and reflection work agreed with your coach — and you do not experience meaningful improvement in your leadership communication, I will provide 4 additional weeks of coaching at no extra cost so we can continue working together before any refund is considered.
To request this, email barleymow64@gmail.com within 14 days of completing your 12th session, with your name and enrolment details. I will review your attendance and completed work against the coaching plan agreed at the start of your programme and confirm the outcome within a reasonable timeframe.
If, after completing this additional 4-week period in full, you still do not experience meaningful improvement, you may request a full refund of your programme fee. To do so, email barleymow64@gmail.com within 14 days of completing the additional coaching period.
This guarantee applies to your first 12 weeks of coaching — and, where applicable, the additional 4-week period — only, and is available once per client. It does not apply if sessions were missed, agreed practice was not completed, or the applicable request window has passed.
I understand that unexpected situations arise. Refund requests made under exceptional circumstances — for example, a serious personal emergency or significant change in circumstances — will be considered individually and entirely at my discretion. Approval in one case does not create an entitlement in any other case.
To request a review, email barleymow64@gmail.com with your name, enrolment details, and the reason for your request. I will respond within a reasonable timeframe.
Individual coaching sessions can be rescheduled with reasonable advance notice — please aim for at least 48 hours where possible. Repeated late cancellations or no-shows may be treated as completed sessions at my discretion.
If you wish to cancel before your first coaching session has taken place, please contact me as soon as possible at barleymow64@gmail.com. Refunds in this situation are considered on a case-by-case basis rather than issued automatically.
If you have chosen to pay in two instalments, both payments remain due regardless of whether you continue to attend sessions, unless a refund has been approved under Section 2 or Section 3 above. By agreeing to an instalment plan, you are committing to the full programme fee.
For any questions about this policy, please contact me directly at barleymow64@gmail.com. I aim to respond to all enquiries within 2 working days.